Refund Policy

Lumora Prep

Last updated: October 15, 2026

We want you to feel confident purchasing a Lumora Prep subscription. This policy explains exactly when and how refunds work.

1. Standard Refund Window

If you're not satisfied with your purchase, you may request a full refund within 3 days of your original purchase date, no questions asked.

2. Exception Near Your Test Date

To keep this policy fair and sustainable, refunds work a little differently if your purchase falls close to your exam:

If you purchased your subscription within 7 days of your stated test date, automatic refunds are not available for that purchase. Instead, your request will be routed to manual review, and we will respond to you promptly (typically within 2 business days).

We use this approach — manual review instead of an automatic denial — because we'd rather look at your specific situation than apply a blanket rule that might not be fair to you.

3. How to Request a Refund

Email us at contact@lumoraprep.com with:

The email address associated with your account
Your purchase date
The reason for your request (optional, but helps us improve)

We aim to respond to all refund requests within 2 business days.

4. What Happens After a Refund

Once a refund is approved and processed, access to paid features from that purchase ends: a refunded weekly or monthly subscription is canceled, and a refunded 3-month or yearly purchase loses the days it added. Your account and study history are not deleted as part of a refund — you're welcome to continue using Lumora Prep's free tier.

5. Renewals

This policy applies to your initial purchase. 3-month and yearly plans are one-time payments and never renew. If a weekly or monthly subscription automatically renews and you did not intend to renew, contact us as soon as possible at contact@lumoraprep.com — we will review renewal-related refund requests on a case-by-case basis, and we encourage canceling before a renewal date if you don't plan to continue.

6. Payment Processing

Refunds are issued to your original payment method through Creem, our payment processor and merchant of record. Depending on your bank or card issuer, it may take several business days for a refund to appear in your account after we process it.

7. Questions

If anything in this policy is unclear, or your situation doesn't fit neatly into the cases above, just reach out — we'd rather have a conversation than have you feel stuck. Contact us at contact@lumoraprep.com.